On the way to Industry 4.0 the demands of our customers have grown and the areas of responsibility for our technical service have become more complex.
For this reason, we have revised our service structure for you and adjusted it accordingly.
An essential element of the new structure is the implementation of our Customer Support Center, which will be live on February 11, 2019. In addition, our new software team ensures that requests concerning software infrastructure are handled promptly, regardless of other technical issues. All requests are managed centrally, which significantly increases the service level.
 

The benefits of our Customer Support Center coming soon:

  • The Customer Support Center is the central point of contact for our customers and distributors.
  • We provide an emergency service right around the clock – 24 hours a day, seven days a week and 365 days of the year.
  • Requests can be sent directly to our team from any internet-enabled device.
  • Inquiries of various kinds are forwarded directly to the responsible employee – such as:
    • Technical problems
    • Appointment (maintenance / repairs / training dates / demo presentation)
    • Spare parts requests
    • Request of component- or warehouse analyses
  • All requests can be tracked at any time and the current status can be retrieved.
  • Searching in our “solution database” (still under construction) ideally offers quick help.
Of course, the Technical Competence Center can be contacted at any time by calling + 49-1805-5854768 (14 cents per minute). You can reach a competent contact person around the clock here.
 
With our best service we support our customers on the way to Industry 4.0.
 
Manfred Kugler, who was a service manager for many years in our company leaves JUKI on January 31, 2019. We thank him for his efforts and the excellent job he has done at JUKI.

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