For this reason, we have revised our service structure for you and adjusted it accordingly.
An essential element of the new structure is the implementation of our Customer Support Center, which will be live on February 11, 2019. In addition, our new software team ensures that requests concerning software infrastructure are handled promptly, regardless of other technical issues. All requests are managed centrally, which significantly increases the service level.
The benefits of our Customer Support Center coming soon:
- The Customer Support Center is the central point of contact for our customers and distributors.
- We provide an emergency service right around the clock – 24 hours a day, seven days a week and 365 days of the year.
- Requests can be sent directly to our team from any internet-enabled device.
- Inquiries of various kinds are forwarded directly to the responsible employee – such as:
- Technical problems
- Appointment (maintenance / repairs / training dates / demo presentation)
- Spare parts requests
- Request of component- or warehouse analyses
- All requests can be tracked at any time and the current status can be retrieved.
- Searching in our “solution database” (still under construction) ideally offers quick help.