Privacy Notice of JUKI Automation Systems GmbH

1. Protection of your personal data
Thank you for your interest in our company and its products and services. We would like to ensure that you are assured about how your personal data is protected during your visit to our online pages. For we take the protection of your personal data very seriously. It goes without saying that we will respect the provisions of the Federal Data Protection Act.
We would like you to know which data we collect and when, and for what purpose we use it. We have implemented technical and organizational measures ensuring that both we, and our external service providers, comply with the data protection regulations.

 

2. Personal data
Personal data is information about your identity. It includes information such as name, address, telephone number and email address. You are not required to submit personal data in order to use our website. However, in certain cases we will need your name and your address, along with some other details, so that we are able to provide you with the services you have requested.
The same applies, for example, to the supply of information material and the products you have ordered, and for responding to individual queries. We will inform you any time this becomes necessary. Furthermore, we only store and process data that you have provided voluntarily to us, alongside other data that may be recorded automatically during visits to our online pages (e.g. your IP address and the name of the pages you view, the browser you are using and your operating system, the date and time the page was retrieved, the search engines used and the names of the downloaded files).
If you request particular services, we will generally only collect the data that is needed in order to deliver the services. If we ask you for any additional data, this will concern information provided voluntarily.
Personal data is processed solely for the purpose of delivering the requested service and for the protection of our own legitimate business interests.

 

3. Purpose of using personal data
We use the personal data provided by you in order to respond to your inquiries, process orders or facilitate your access to particular information or services. As part of our customer relationship processes, it may be necessary that we, or a service provider commissioned by us, use this personal data in order to inform you about available products or to carry out online surveys, so that we are better able to satisfy the needs and requests of our customers.
We will, of course, respect your decision if you do not wish to allow us to use your personal data for the purpose of improving our customer relationship processes (particularly for the purposes of direct marketing or market research). We will not sell or otherwise market your personal information to any other parties.

 

4. Use for a specific purpose
We will only collect, process and use the personal data you provide online for the purposes specified. Your personal data will not be provided to any third parties without your explicit consent.
We only collect personal data and provide it to the authorised recipients of public institutions and authorities within the terms of the applicable laws, or insofar as a court order requires us to do so. We have bound our employees and the service providers we commission to the duty of confidentiality and to observe the provisions of the Federal Data Protection Act.

 

5. Data that is automatically recorded during visits to our online pages
For organisational and technical reasons, the following data is stored when using our online pages: the name of the pages you view, the browser and operating system you use, the date and time the pages were accessed, the search engines used, names of downloaded files, and your IP addresses.

 

6. Use of Google Analytics
This website uses Google Analytics, a web analysis service provided by Google Inc. (“Google”). Google Analytics employs cookies, which are text files that are stored on your computer, and which enable an analysis to be made of your use of this website.
The information about your use of the website generated by each cookie will generally be relayed to a Google server in the USA and stored there. In the event that you activate the IP anonymization tool on this website, Google will truncate your IP address within the Member States of the European Union and within those signatory States to the Treaty on the European Economic Area.
The complete IP address will be communicated to a Google server in the USA and truncated there in exceptional cases only. On behalf of this website operator, Google uses this information to analyse your use of the website in order to compile reports about users’ website activities and to provide the operator with other services connected with website use and use of the internet. The IP address relayed by your browser within the Google Analytics process will not be linked to any other data owned by Google. You can block the installation of cookies by adjusting your browser software accordingly; however we point out that by doing so you may be prevented from using the full range of this website’s functions. You can also prevent data generated by the cookie and information concerning your use of this website (incl. your IP address) from being communicated to and processed by Google.
To do so you can download and install a browser plug-in available via the following link: The current link is https://tools.google.com/dlpage/gaoptout?hl=de.

 

7. Use of OpenStreetMap
JUKI Automation Systems GmbH uses an external map plugin on the website. This map uses data from OpenStreetMap, a free project, for the purpose of collecting freely usable geo data. This database is provided to every person for free (Open Data). In order to display the map to the user, information on the use of this website including used IP address will be forwarded to OpenStreetMap. These servers are operated by the Open Street Map Foundata (OSMF), 132 Mead Hill Road, Sutton Coldfield, West Midlands, B72 1JU, United Kingdom, for the OSM community. In order to display the map to the user, anonymized information about the use of the OSM services will be forwarded to OpenStreetMap. In addition, a so-called session-cookie will be saved on the user’s computer. For details on the use of cookies, see section 9 “Cookies”. For more information on how OpenStreetMaps saves you data see data protection policy of OpenStreetMap

 

8. Use of Freshworks
JUKI Automation Systems GmbH uses the service Freshservice of Freshworks Inc., 1250 Bayhill Drive, Suite 315, San Bruno, CA 94066, USA (hereafter “Freshworks”). The service includes software for managing customer relationships. This software allows to manage and view all customer related activities, in particular all communications (email, chat, phone) with the customer in one service. The following personal data are managed in the software: name, email address, telephone number, company. By using Freshworks, personally identifiable information is transmitted to the United States. Frehsworks is certified under the EU-US Privacy Shield, so that the legal requirements for the adequacy of the data protection level according to Art. 45 DS-BER are met. Freshworks on the other hand transmits this data to external service providers in order to offer their services. Freshworks processes all data in accordance with European privacy standards. If the customer disagrees with the use of Freshworks services, the product cannot be used. More information about Freshworks can be found in the privacy policy.

 

9. Cookies
When you visit our website, we may store information on your computer in the form of a cookie. Cookies are small text files sent by a web server to your browser, and stored on the hard disk of your computer.
However, apart from your online protocol address, no personal data is stored during this process. We use this information in order to automatically identify you the next time you visit, so that navigating our online site can be made easier for you. Cookies allow us to adjust a website in line with your interests for example, or to save your password so that you do not have to re-enter it every time you visit.
Of course, you can view our website without cookies. If you would prefer that your computer is not identified again, you can block the storage of cookies on your hard disk, by changing your browser settings to “do not accept cookies”. For details on how to do this, please read the instructions of your browser provider. However, blocking cookies may limit some of the functions available on our website.

 

10. Children and adolescents
Persons under the age of 18 should not submit any personal data to us without the consent of their parents or guardians. We do not solicit personal information from children and adolescents, do not collect them and do not share them with third parties.

 

11. Security
We have implemented technical and organizational measures to protect personal data from becoming lost, destroyed, manipulated or accessed by unauthorized parties. All our employees and all the individuals involved with the processing of personal data are bound by the Federal Data Protection Act and other data protection laws, and obligated to handle personal data in a confidential manner.
Our security measures are continuously updated in line with advancements in technology.

 

12. Amendments to our data protection regulations
We reserve the right to modify our security and data protection measures, insofar as this is necessary in response to technical developments. In these cases, we will also correspondingly amend our Data Protection Notice. Therefore, please note the relevant current version of this Notice.

 

13. Links
If you use external links that are offered within the framework of our Internet pages, this Privacy Policy does not extend to these links. Insofar as we offer links, we assure that at the time of the link setting no violations of applicable law on the linked websites were recognizable. However, we have no influence on the compliance of the privacy and security regulations by other providers. Therefore, please inform yourself on the websites of the other providers about the privacy statements provided there.

 

14. Right of information
You may at any time request details regarding our storage of your personal data. If you would like to receive this information, please contact JUKI Automation Systems GmbH, Neuburger Str. 41, 90451 Nürnberg, Germany, or email to info@juki-smt.com.

 

15. Contact form
If you use our contact form to contact us, we ask you for personal information. You are free to enter this information. Your details will be processed by email.
The contact form is sent using SMTP / TLS encryption. Your data will be stored on protected servers in Germany in compliance with data protection regulations.
We only use your data as far as this is necessary for the processing of your inquiries and for further correspondence with you.
By clicking on the “Send” button, you consent to the collection, processing and use of your contact information for the above-mentioned purposes.
If you do not agree, you must cancel the process. There is then no sending of the contact form. You can revoke your consent(s) at any time with effect for the future.

 

16. Right to object
Furthermore, you can require a revocation of consent about the collection, procession, and usage of your personal data. If necessary please send a message to JUKI Automation Systems GmbH, keyword: Right to object, Neuburger Str. 41, 90451 Nürnberg, Germany, or an email to info@juki-smt.com.

 

17. Consents
If you have subscribed to one of our newsletters or if you have consented to the regular sending of interesting offers and information from JUKI Automation Systems GmbH when using one of our contact forms, you have expressly granted us your consent to the use of your email address for advertising purposes. We have your consent logged and are required to keep their content available at any time. You can revoke your consent(s) at any time with effect for the future.

 

18. Questions, suggestions, complaints
If you have any question about data protection or the processing of your personal data, please contact our Data Protection Officer directly:
 
Alexander Politz
Leiter Unternehmensentwicklung

Braun & Paul IT GmbH
Marienbergstraße 84, 90411 Nuremberg, Germany

Phone: +49 911 95 64 97 0
Fax: +49 911 95 64 97 29
Email: A.Politz@bnp-it.de

This individual is also your point of contact for any requests for information, comments or complaints.

 

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